THE RGVENIX HELP EDIT
Good questions.
Clear answers.
Browse by topic, or search the answers below.
Account & shopping
How do I sign in or create an account?
Use the account link in the header and enter your email address. A one-time code is sent to that email. Use the same email at checkout so your orders appear together in your account.
Where can I see my purchase history?
Sign in to your account with the email used for your purchase. Your orders appear there after they have been placed. If an order is missing, check your confirmation email and contact us with the order number.
How do saved items and suggested combinations work?
The heart button saves products to your wishlist in this browser. Suggested combinations are optional: check the selected variants, availability and total before adding them to your cart. A pairing is not a discount unless a discount is explicitly shown.
How do I choose a size, colour or model?
Read the product description and choose from the available variants on the product page. Check measurements and compatibility information carefully. If the details you need are missing, ask us before ordering.
Orders & delivery
How can I track my order?
Visit Track order or open the secure order-status link in your confirmation email. A tracking link appears when your parcel is dispatched and tracking information is added.
When will my order arrive?
Check any delivery estimate provided for your order and the updates in your confirmation or dispatch email. Delivery depends on the item, destination and fulfilment process. If no estimate is shown, ask us before ordering.
Can items arrive in separate parcels?
Items may be fulfilled separately. If your order has more than one shipment, check the tracking details for each parcel. Contact us if the order status is unclear or you think an item is missing.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the requested change. We will check whether it can still be made. Changes may not be possible once processing or dispatch has started.
Payments & invoices
Which payment methods can I use?
The payment options currently available for your order are shown at checkout. Cash on delivery is available only when it is explicitly offered for your order. If checkout cannot accept payment, contact us before trying again.
My payment did not go through. What should I do?
Check whether you received an order confirmation before placing another order. If money was debited without a confirmation, contact us with the date, amount and transaction reference. Do not send card details, passwords or OTPs.
Where can I get my invoice or purchase details?
Your confirmation email and account contain your order details. For an invoice request, contact us with your order number and checkout email. If you need specific billing information on an invoice, ask us before placing the order.
Returns & support
Can I return or cancel a product?
Return eligibility, time limits and conditions can vary by item. Contact us before ordering to confirm the conditions for a product. For an existing order, include your order number and contact us before sending anything back. We will check whether a cancellation is still possible.
What if an item is damaged, incorrect or missing?
Keep the packaging and contact us with your order number and a description of the issue. Clear photos of the item and packaging can help us review it. Please follow the instructions we provide for the next step.
How will I receive a refund?
If a refund is approved, we will confirm the amount and next steps. Processing time can also depend on your payment provider. Contact us with your order number for an update on an existing request.
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